Delete your Orbis Salon account
If you have an Orbis Salon account and want to request account deletion, you can use this page to contact us. If you can still access your account, the fastest way is to sign in and go to Settings > Delete Account.
What will happen
- Your account and associated business data may be removed or anonymised, subject to the retention requirements below.
- Staff access to the account will be removed.
- Your public booking page and customer website may be unpublished.
- Future bookings may need to be cancelled or exported first.
- Customer records may be deleted or anonymised where legally allowed.
What data may be retained
Some data must be retained even after account deletion, where required for:
- Legal and regulatory obligations — e.g. HMRC record-keeping requirements.
- Accounting and tax records — invoices and payment records required by law.
- Fraud prevention and dispute resolution — transaction IDs, refund and chargeback records.
- Security audit logs — retained as required.
We aim to review account deletion requests within a reasonable time. Some data may be retained where required for legal, accounting, fraud prevention, dispute, chargeback, security or regulatory reasons.
App store subscriptions
Account deletion does not automatically cancel an app store subscription. If your subscription is managed through Apple, you must cancel it through your Apple ID > Subscriptions settings. If managed through Google Play, cancel through your Google Play subscription settings. Deleting your account will not stop app store charges unless you cancel the subscription separately.